We’re Here to Support You

At Black Falcon Drone, our goal is to ensure you have a smooth and enjoyable experience with your drone. If you need help at any stage — before or after your purchase — our support team is ready to assist.

How Can We Help You?

If you have questions related to your order, product features, setup, shipping, returns, or general usage, our dedicated customer support team is available to provide clear and helpful guidance.

How to Reach Us

You can contact us anytime through the official Black Falcon Drone website contact form or the support channel provided on our website. Using the official contact method helps us respond more efficiently.

⏱ Response Time

We aim to respond to all inquiries within 24–48 business hours.

Order Assistance

For faster support, please include your order number and any relevant purchase details when reaching out to our support team.

Product Support

Need help with setting up your Black Falcon Drone, charging the battery, using flight controls, or understanding basic operation and care?
Our team is happy to provide step-by-step guidance, usage tips, and general support to help you fly with confidence.

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (EST)

Our Commitment

We value every customer and are committed to providing reliable, friendly, and timely support. Our goal is to help you feel confident and satisfied with your Black Falcon Drone experience.